Privacy Policy

Last updated: 24 August 2026

Full Send Golf Experiences respects your privacy. This policy explains what personal information we collect, why we collect it, how we use it and the choices you have when dealing with us.

This policy applies to our website, enquiries, event bookings, event registrations and other interactions with Full Send Golf Experiences.

Information we collect

When you contact us, request a quote or book an event, we may collect information such as:

• your name
• email address
• phone number
• company or organisation
• event date and location
• guest numbers
• event type and requirements
• information you include in an enquiry
• quote, booking and correspondence records

At some events we may also collect participant information through GolfOS or another registration process. This can include a participant's name, registration details, competition category, score and leaderboard result.

The information collected at an event depends on the event and the registration requirements shown to participants.

How we use your information

We may use personal information to:

• respond to enquiries
• prepare quotes and proposals
• plan and deliver events
• manage bookings
• register event participants
• operate competitions and leaderboards
• provide customer support
• maintain business records
• improve our website and services
• understand website traffic
• meet legal, accounting, insurance and safety requirements
• send marketing communications where you have consented or where permitted by law

Submitting an enquiry does not require you to agree to receive marketing communications.

Event registrations and client activations

Some Full Send experiences are delivered for corporate clients, exhibitors, sponsors and event organisers.

For some events, participant information may be collected to operate the competition or may be provided to the relevant event client where this has been disclosed during registration.

Where participant information will be shared with another organisation, the registration process should explain who will receive the information and why.

The receiving organisation's own privacy policy may also apply.

We do not provide participant information to every event client by default.

Google Analytics and cookies

We use Google Analytics to understand how visitors use our website.

Google Analytics may collect information including:

• pages viewed
• session information
• browser and device information
• approximate location
• referral source
• date and time information
• cookie or similar identifiers

Google Analytics may use cookies, including the _ga cookie, to distinguish visitors and sessions.

We do not intentionally send names, email addresses or phone numbers to Google Analytics.

You can control or delete cookies through your browser settings.

For more information, see Google's privacy information.

Sharing your information

We do not sell personal information.

We may provide information to service providers that help us run our business, including providers used for website hosting, analytics, email, CRM, cloud storage, automation and event technology.

We may also disclose information where:

• it is required to deliver an event
• the person has consented
• disclosure is required by law
• it is necessary to protect our legal rights

Some service providers may process or store information outside Australia.

Marketing

We may send marketing emails or messages where you have given consent or where permitted by law.

You can unsubscribe from marketing communications at any time using the unsubscribe option in the message or by contacting us.

Storage and security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure.

We use access controls and reputable technology providers to manage business information.

No online system can guarantee complete security.

We retain personal information for as long as we need it to provide our services, maintain business records and meet legal or accounting requirements.

Access, correction and deletion

You can ask us to:

• access personal information we hold about you
• correct information that is inaccurate
• delete information where appropriate

We may need to confirm your identity before providing access to personal information.

Some records may need to be retained for legal, accounting, insurance or dispute-resolution purposes.

Privacy complaints

If you have a question or complaint about how we handle personal information, contact us at:

Full Send Golf Experiences
hello@fullsendgolfsimulators.com

We will review privacy complaints and respond within a reasonable period.

You may also contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this Privacy Policy when our services, technology or information-handling practices change.

The latest version will always be published on this page with the updated date.